FAQ's

WHAT IS THE DIFFERENCE BETWEEN AIR FREIGHT AND SEA FREIGHT SERVICE?

Air freight has a shorter transit time than sea freight. Sea freight is slower and more cost effective than air freight for larger shipments. Don’t assume that sea freight is always cheaper. Including handling and other charges, very often air freight is cheaper for weights up to 100 Kgs or even 200 Kgs to some destinations.

WHAT ARE INCOTERMS?

The Incoterms rules or International Commercial terms are a series of pre-defined commercial terms published by the International Chamber of Commerce. These are widely used in international commercial transactions and clearly defines between buyer and seller payment terms, responsibility for transportation charges, ownership and risk.

DOES CONNEXION WORLD CARGO HAVE GLOBAL COVERAGE?

Yes we do! We have full worldwide coverage with over 300 trusted overseas agent offices in excess of over 120 Countries. In addition we have our own offices at London, Manchester, Exeter, Paris, Hong Kong & Canada.

CAN I TRACK MY SHIPMENTS?

Yes you can using X-track. This is ConneXion’s consignment tracking facility allowing full transparency and traceability of your consignments, both import and export, by order number, shipment number, or drilling down through shipment type filters. Client registration is needed to use the facility and the system is configured to suit your needs. 

REGISTER NOW

HOW DO I OPEN A CREDIT ACCOUNT WITH CONNEXION WORLD CARGO?

For frequent business customers, we can open a credit account subject to approval and references. Please speak with your local ConneXion office for more information.

WHAT IS MEANT BY KNOWN & UNKNOWN CARGO?

Non-security screened cargo is classed as 'Unknown' cargo. All cargo requires a 'Known' status before it can be moved for transportation by an airline. Therefore 'Unknown' cargo needs to be made 'Known' by means of an accredited security screening process, e.g. x-ray 

Known Consignors are validated by DfT credited validators on an annual basis to achieve an automatic 'Known' status for their freight. They are therefore authorised by the DfT to ship cargo as 'Known' without an additional screening process.

HOW DO I BECOME A 'KNOWN CONSIGNOR' AND WHAT ARE THE BENEFITS?

Shippers who have a large quantity of export air freight cargo benefit financially. Overall advantages include avoiding screening issues for out of gauge / too dense to x-ray cargo, cargo processing time is also reduced. For further information please contact your local ConneXion office. 

Application information is available from current.cargovalidations@dft.gsi.gov.uk.

WHAT ARE THE CURRENT MAXIMUM CARGO SIZES THAT CAN BE X-RAYED FOR AIR CARGO?

At the time of going to press, the largest sizes for cargo x-ray are:
  • 147cms wide
  • 159cms high

IF MY SHIPMENT IS TOO LARGE FOR X-RAY WHAT ARE THE ALTERNATIVES?

For cargo that is outsized or too dense to be screened by x-ray we will provide alternative screening options such as Hand Search & REST - Remote Explosive Scent Tracing. 

If all options are exhausted, ConneXion customers will be provided with a substitute routing via the EU where decompression is still in operation.

HOW LONG WILL IT TAKE TO RECEIVE MY SHIPMENT ONCE IT HAS ARRIVED AT THE UK DESTINATION AIRPORT?

Once your cargo has arrived at the UK destination airport and we are authorised to proceed with the customs clearance, under normal circumstances it should clear customs the same working day, so long as we have the necessary documentation. 

Once the clearance is completed standard delivery will be the following day or a sameday special delivery can be arranged at a higher cost depending on the urgency.

FOR SEA FREIGHT, WHAT ARE THE INTERNAL DIMENSIONS AND MAXIMUM WEIGHT RESTRICTIONS OF 20FT, 40FT AND 40FT HIGH CUBE CONTAINER?

As a guide please refer to the following outline: 
 
  • 20FT
  • Length 5.90m x width 2.35m x height 2.38m
  • Door opening height 2.27m, width 2.330m
  • 20ft Container with Tri-Axle trailer – 27000 kgs Suggested Weight Limit
  • 40FT
  • Length 12.03m x width 2.35m x height 2.38m
  • Door opening height 2.27m, width 2.33m
  • 40FT High Cube
  • Length 12.03m width 2.35m x height 2.69m
  • Door opening height 2.58m, width 2.330m
  • 40ft & HC container with Tri-Axle trailer – 26000 kgs. Suggested Weight Limit

HOW LONG DOES IT TAKE TO GET MY SHIPMENT ONCE A VESSEL HAS ARRIVED AT THE PORT?

Approximately for FCL cargo (Full Container Load) it takes 2-3 days for the container to be offloaded & checked into the port. LCL cargo (Less than a Container Load / loose cargo) will take an additional 3-4 days for the container to be emptied and accounted for. Once the container/cargo is unloaded then the Customs Clearance process can begin and the delivery made once this is complete.

WHAT’S THE DIFFERENCE BETWEEN CHARGEABLE AND VOLUMETRIC WEIGHT?

Gross weight is the physical weight of a shipment and volume weight is the volume of space the shipment takes up. In the freight industry, cargo is charged on either the gross weight or the volume weight, whichever is greater. This is then called the chargeable weight. This allows equality between dense heavy cargo and space consuming lightweight cargo to ensure the carrier is rewarded fairly for the payload.

HOW DO I WORK OUT VOLUMETRIC WEIGHT OF MY SHIPMENT FOR AIRFREIGHT?

To calculate volumetric weight by air, multiply out the external dimensions of each and every package in centimetres to obtain the number of cubic centimetres and divide this by 6000. 

Length x width x height of each package in centimetres divided by 6000 (divide by 5000 for courier shipments). 

Eg, a pallet weighing 80kgs with dimensions 120x100x80cms has a volume weight of 160kgs and so a chargeable weight of 160kgs.

HOW DO I WORK OUT THE VOLUMETRIC WEIGHT OF MY SHIPMENT FOR OCEAN FREIGHT?

To calculate volumetric weight by sea, multiply out the external dimensions of each and every package in metres and this is the volumetric weight of the consignment in tons. 

Length x width x height of each package in metres = cubic tons volume. 

Eg. a pallet weighing 0.08 Tons (80Kgs) with dimensions 1.2x1.0x0.8 metres is 0.96 cubic tons and so chargeable at 0.96 tons.

WHEN DO I NEED TO USE HEAT-TREATED / PLASTIC PALLETS?

Timber pallets and packaging are subject to plant health controls when crossing international borders, often resulting in costly and frustrating delays. This is where ISPM15 comes in. It is now the internationally agreed standard for the treatment of all forms of packaging made from solid wood. It helps protect the world's forests from disease and your trade from delays. Please visit the following link which will give you a guide to all countries implementing ISPM15 standards: www.timcon.org

Alternatively plastic pallets may be used instead and these have no ISPM15 limitations. Please note freight movements between member EU countries have No ISPM15 restrictions.

IN EUROPE - WHAT IS THE DUTY RATE FOR MY FREIGHT GOING TO ONE EU COUNTRY TO ANOTHER?

Shipment of goods that are in free circulation within the EU do not attract any duty when shipped between EU member states. They will attract import VAT/TVA/IVA however and the handling and the reporting of this is dependent upon your customers status in the destination country and the volume of your despatches and arrivals to and from the EU.

IN EUROPE - DO WE HAVE TO BE VAT/TVA/IVA REGISTERED TO IMPORT GOODS?

No, you do not have to be VAT/TVA/IVA registered to import a commercial consignment into Europe but you will need to apply for an EORI (Economic Operator Registration and Identification) number which can take up to 3 working days. 

If you are already registered your registration must be upgraded to EORI status before you can import a commercial consignment into Europe and this process can take up to 2 working days. 

This link will direct you to your country’s EORI authority. http://ec.europa.eu/ecip/information_resources/links/index_en.htm 

For the UK use:https://www.gov.uk/topic/business-tax/import-export 

For Francais use: http://www.douane.gouv.fr/

IN EUROPE - WILL WE HAVE TO PAY VAT/TVA/IVA ON MY AIRFREIGHT / OCEAN SHIPMENT CHARGES?

No VAT/TVA/IVA is payable on freight charges of international export shipments to outside of the European Union. Any shipment moving to or from another EU member country will attract VAT/TVA/IVA on the freight charges.

IN CANADA - WHO SHOULD BECOME AN ACS REGISTERED SHIPPER?

Any business that ships cargo by air, either domestically in Canada or to the United States and other international destinations.

IN CANADA - WHY SHOULD I BECOME AN ACS REGISTERED SHIPPER?

You may enjoy reduced costs for securing your cargo for transportation. You may also avoid domestic and international security delays and get your product to its destination faster.

IN CANADA - HOW DO I BECOME AN ACS REGISTERED SHIPPER?

Your business may already be on the ACS Registered Shipper list. Many freight forwarders and air carriers have supplied Transport Canada with the names of shippers they do business with on a regular basis. Transport Canada has added many of those shippers to the ACS Registered Shipper List. To find out if you are already on the list, contact our office and request they check the list for you. If you are on the list, no further action is required. 

If you are not already a Registered Shipper please contact Transport Canada's ACS Support Centre toll free at 1-866-375-7342 or by e-mail at aircargo-fretaerien@tc.gc.ca for more information.

IN CANADA - WHAT DOES NAVIGATION CANADA (NAVCAN) MEAN?

NAV CAN is a non-share capital private corporation which recovers the costs of air navigation facilities and services within Canada through a system of service charges levied on aircraft operators.

IN CANADA - WHAT IS A B13 AND WHEN IS IT NEEDED?

A B13 is a Canadian Customs Declaration for exporting of goods from Canada required by Statistics Canada. It is required for all exports from Canada with only 15 exceptions. These exceptions are for example having a value under CAD2000.00, personal effects, return after repair. For a full list please contact our Halifax Office http://connexion.rs5.pullcms.com/ca

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